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Don’t be duped!

15 Feb

It’s come to our attention that there are people selling our $25.00 Gift Vouchers online. Please don’t let yourself be taken for a ride, the whole point of our gift vouchers is to save our valuable clients money- not make them pay more! If you would like one of our vouchers, there’s no need to pay $7+ for them: simply give us a call and we’ll send one out to you absolutely free!

An interesting poll

26 Jan

We all know from experience that when you walk into a shop, there are certain things that will cause you to walk straight back out. When asked what experiences would negatively impact their perception of a retail store, adult consumers in a global study reported the following:

  • Unpleasant odor 92 percent
  • Poor customer service 90 percent
  • Dirty floors 86 percent
  • Stained carpet 85 percent
  • Dirty restrooms 84 percent
  • Poor staff appearance 83 percent
  • Wet floors with no signage 76 percent
  • Dusty surfaces 74 percent
  • Shop does not stock what I want 69 percent
  • Dirty glass and windows 68 percent

Of the top 10 reasons somebody would walk out of your shop, a commercial cleaning company can fix all but 3 of them for you! Unfortunately, we can’t control a grumpy or scruffy salesperson on your front line, or re-stock your shelves to suit each potential customer, but we can provide all your store and warehouse cleaning requirements in one easy, maintenance free, fully customisable package. Give us a call today on 0800 560 016 for a free, no obligation quote.

A busy, busy New Years Day!

12 Jan

The feedback we’ve received on our last Before/After photo post was phenomenal, and we’re glad our readers are getting encouraged to repolish their vinyl and hardwood floors. In case you needed a bit more prompting, here are some photos from our first job of 2011. We stripped back the wooden floors at the Amway Showroom here in Auckland, and repolished them with a lovely high gloss finish- we’re really pleased at how it sets off the amazing range of products they’ve got on display.

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Let us know what you think~ and there are more Before/After photos coming soon!

Mr Pest Control

5 Jan

As wonderful as this summer weather is, you better believe that bugs love it, too! Over the hectic holidays we’ve had more pest control enquiries than ever before! To get the most out of your pest control treatment, you can check out our newest addition to the Mr Cleaning Works family here. Newest addition may be a bit misleading- we’ve been in the organic pest control business for over 5 years now. But we’ve received a lot of positive feedback from clients surrounding Mr Carpet Cleaner’s blog, and how they have benefited from what we are sharing- so we decided now was a good time to do the same for our pest control clients.

What do you think of our Mr Pest Control blog?

To our wonderful clients, staff and friends

24 Dec

 

 

Wishing a very merry Christmas to you and yours ~ here’s to a safe, happy, and relatively stress-free Holiday weekend for us all!

We’re on the home stretch!

21 Dec

 

The merriest of days is only 4 sleeps away! After the year that has been, no doubt everyone is looking forward to some well earned Rest & Relaxation. With family and friends soon descending upon your home, it seems everybody has left their pre-visitor cleaning to the last minute~ we’ve never been so busy!

If you have any little spills over the Christmas holiday weekend, remember, the sooner you get in touch with us, the better your chances of keeping your carpets in their best possible condition. Here are some tips to contain the stain and buy you a little bit of time:

  • Blot up liquids straight away using a paper towel or clean cloth.  In the event of any large area spills, we’d recommend putting a clean towel down and standing on it to absorb as much liquid as possible.
  • Scoop up solids immediately using a knife or spoon – try not to push the substance further into the carpet pile.
  • DON’T rub wet carpet pile – ever!  This will damage the carpet pile and can spread the stain further.
  • DON’T drown the carpet in water or any other liquid.
  • DON’T pour white wine over red wine. It floods the carpet, doesn’t work, and it inevitably means somebody misses out on the festivities!

P.S. Be on the lookout for our New Year Specials- we’ve got decades of experience caring for your carpets, even after the roughest of holiday treatments!

The Christmas rush has begun!

10 Dec

We are entering one of our busiest periods of the year and have expanded our hours of service to suit your needs. Give us a call on 0800 560 016 to book a time slot that suits you and yours, and get your home looking fabulous for the Silly Season!

Mr Carpet Cleaner’s Silly Season Hours

7 days a week: 7:30am – 7:00pm (latest start time) for all residential carpet/ upholstery/ hard flooring requirements

7 days a week: 7:30am – 3:30pm (latest start time) for all residential pest control requirements

Commercial cleaning requirements: hours to suit, by arrangement

The End of Tenancy carpet clean

16 Nov

We’ve had quite a few folks phone in lately to enquire about the difference between our End of Tenancy carpet clean, and a Maintenance carpet clean. Well, do the following apply to you:

  • You are moving in or out of a property AND
  • The property will be completely unfurnished when our technician comes in AND
  • You require a thorough carpet clean for your landlord, new tenant or buyer (or for your own peace of mind).

Did you answer “YES!” to all the above? Then an End of Tenancy carpet clean is for you.

The reason we have a carpet cleaning package tailored specifically to this type of carpet cleaning, is because this is what we do for several large Property Management firms throughout Auckland. It is specifically suited to an empty property, giving our technicians ease of access to all carpeted areas and saving them time, and allowing us to pass the savings on to you through the considerable EoT discount.

Now, just because there is a discount involved, it doesn’t mean we take any shortcuts. Our technicians are required to follow the same 3 step process as they do with a Maintenance clean:

  1. Vacuum all carpet areas with a commercial grade vacuum cleaner.
  2. Pre-spray any heavily soiled areas.
  3. Full carpet shampoo.

If there are stains, our technician is more than capable of analysing, quoting and treating these on the day (time allowing, of course.)

And now for the fine print: If our technician arrives at the scheduled time to perform an End of Tenancy Carpet clean and the carpet areas are still furnished or semi-furnished, the Maintenance clean price will be charged. It is not fair to our other Maintenance clients, or to our technicians, to provide the End of Tenancy discount if the property is not unfurnished. Thank you for your understanding.

We do more than just carpets, too!

4 Nov

Here are a couple of photos we took at a dance and music studio we were working on last week. The wooden flooring, as you can tell from the before photo, was in dire need of a good polish~ the wood was in excellent condition but really wasn’t being “all it could be.”

After stripping back the old polish and giving the floor a good clean and prep, we applied a fresh, new polish. It’s a lot of work, and takes time and devotion to get it right~ but this is something we’ve been doing for over 10 years now! I have maintained great working relationships with our suppliers, so Mr Carpet Cleaner is fortunate to be kept in the loop when new technologies emerge in our industry.

Before

We've just given the stripped back floor a good clean, and are waiting for it to dry.

After

The final coat of polish is drying~ our work is done!

I’m sure you’ll agree, the improvement is tenfold! Let us know what you think~ we’d love to post more before and afters if anyone is interested.

Dealing with pet urine in your carpets

15 Sep

We’ve had a lot of enquiries in recent weeks about how to remove pet urine in carpets. A lot of our clients (kind, considerate people that they are!) let their pets inside more over the chilly winter months~ meaning there is a bigger chance of accidents. Here, I’ll try to answer the 2 most common questions I get asked.

How easy is it to remove pet urine stains from carpet?

Most of the time we have great success in removing pet urine stains. However, it’s important to note that there are 2 crucial things that can affect how easy/difficult pet urine can be to remove.

  • Have you attempted to treat the stain with an at-home remedy or supermarket product? Either method can ‘set’ the stain, and make treatment more difficult.
  • How long has the stain been there? If you call us as soon as you notice the stain, you’ve already given your chances of effective stain removal a huge boost! Left to it’s own devices for too long, urine becomes an alkaline substance when it dries. Alkalines can change the dye structure of your carpets and cause the fibres to deteriorate. If this happens, stain treatment is no longer required. Re-dying the carpet may be the only option.

What can be done about urine odour?

A(nother) great thing about our carpet cleaning method is it’s built-in deodoriser. Encapsulation cuts odour causing bacteria off from its food supply, meaning it has little chance to breed. This, combined with a thorough and efficient stain treatment means we can normally get rid of nasty odours. It’s important to mention though, that although we normally have a very good success rate, we cannot offer any guarantee on urine stain treatment, because we simply don’t know what has gone on with the stain before we get there.

What do you recommend people do?

I have a few recommendations which have helped us see our clients through:

  • When you are getting your carpets treated for pet urine odours, consider having the drapes and upholstery done, too. It’s also a good idea to give your walls and skirting boards a thorough wipe down also (if it’s safe to do so!)
  • Call a professional as soon as you notice a urine stain- most pets will continue to ‘go’ in the same area. Remember that pet urine is damaging to your carpets, the underlay, and the floorboards below them, if left too long.
  • Try to keep Ginger or Fido away from that area- block it off if necessary, and pay attention to the signals your pet gives that it’s ‘time.’ If they have been urinating in the same spot of carpet regularly, chances are they will hold on until that spot is available… if it’s no longer an option, you need to offer them a better one.

Hopefully this will help keep your freshly Spring Cleaned home looking (and smelling) the way it should… at least until the kids get home!

For more information or a quote on Pet Urine Stain treatment in the Auckland area, give us a call on 0800 560 016~ we’re happy to help!